Yes. All visitors to the Museum—including members—will need to reserve tickets for a specific timed visitation block in order to be admitted to the Museum. No walk-ins will be permitted.

Prior to reserving tickets the first time, members must register with our ticket system. This will enable your membership benefits to be applied so there is no charge for the tickets. Click on this link to register https://26033.blackbaudhosting.com/26033/register

Each time you reserve tickets, please sign in at the top of your screen; your cart balance will discount to zero prior to checkout.

Yes. Tickets will be available to be reserved by members three days in advance of their visit; the general public will be able to reserve tickets two days in advance of their visit.

For members whose expiration date came during our closure, your membership will be extended by the number of months you lost up until your membership expired; memberships that expired in March, April,  May, and June will be extended. If you would like to support the Museum by not taking the membership extension, please contact the Membership Manager at 978-264-4200 ext. 135. This change can be applied even after your membership has been extended in our system. 

We would prefer you do this online or over the phone prior to visiting, but if you cannot, will have a no-contact method of purchasing or renewing a membership at our Admissions desk. If you cannot purchase online, you can call us at 978-264-4200 ext. 139 (during Museum hours), or email us at membership@discoveryacton.org.

Please visit our Tips for Visiting page for more information about the health and safety protocols in place at the Museum.

If you have misplaced your membership card you may purchase a new one for a $5 fee. To avoid paying a fee you can sign up for our digital membership card.  It is easy to download onto any smart phone. It will give you access to Discovery Museum information, as well as access to membership information and benefits. Please contact us by calling 978-264-4200 ext. 139 (during Museum hours), emailing membership@discoveryacton.org, or coming in to have your lost card replaced or to sign up for a digital card. Please know that you can still visit the Museum without your membership card; our staff can easily look you up using a photo ID.  However, you may not be able to visit other museums using reciprocal benefits.

If you purchased a membership online you are in our system immediately; you do not need to bring a print-out of your email confirmation. If you did not upload the digital membership card, or opted out of receiving a digital membership card our staff can easily look you up using a photo ID. Please allow about 4 hours to download your digital card.

We strive to mail out all permanent hard copy membership cards within two to three weeks of purchase. While you are waiting you may use a photo ID to check in at the Admissions desk. If you do not receive your membership card, please contact the Membership Manager via email at membership@discoveryacton.org or phone at 978-264-4200 ext. 135.

To receive your card sooner, please consider signing up for our digital membership card. It is easy to download on any smart phone. It will give you access to Discovery Museum information, as well as access to membership information and benefits.

If you purchased your membership online you will have access to your digital membership card within 4 hours of the transaction. You will need to enter your name and the phone number given at time of purchase. If you purchased your membership at the Admissions desk or over the phone, it will take one to two weeks to process your membership; you will receive an email with instructions when you can you can access your digital membership card. But, you can visit the Museum at any time prior to receiving

1)    Download the free eMembership Card app available for iOS and Android, from the App Store and Google Play. 

2)    If asked, make sure to accept notifications from the app, since this is how cards are pushed to your phone.

4)    Click "Find My Membership Cards".

5)    Enter your last name and the phone number used when purchasing.

6)    Click "Show My Membership Cards." The cards will remain within the digital folder for the duration of your membership.

7)    Start using your digital card to check in at our Admissions Desk!

8) Simply share the above steps with the spouse or caregiver named on your membership. This will give them access to their membership card.

Please allow up to 4 hours for eMembership card app to update with your membership information.

Having trouble with the app? Please call at 978-264-4200 ext 135 or email membership@discoveryacton.org

Members can still show a photo ID at the Admissions Desk to receive entry.

Printed membership cards are available by request only. If you receive a printed membership card you will be ineligible for the digital membership card. 

3 downloads of the digital card allowed, $10 for anything extra.

If you would prefer to use a hard copy card you will have no access to the e-membership card and will still need to show picture id at the front desk.  

You can always show photo ID at Admissions, we can look you up in our online system. 

Membership cards are not transferable. Cards can only be used by the adults listed on your card; you can have up to three named adults on your card who will bring your children to the Museum. If you'd like to help someone else visit the Museum, consider buying him or her a gift membership. You can also point them to our Ways to Save page.

All additional guests must pay full price; our membership does not offer a guest discount. 

No, memberships are not transferable, nor are they refundable.

Yes, though if someone will be using your membership to escort your children to the museum, it is important that their name be added to your membership. Up to three adult names can be listed on your card. To add/change a named member please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit! We will make the change and send you a new card.

Yes, though you must add their name to your membership beforehand. Up to three adult names can be listed on your card. To add/change a on your membership card, please contact us by calling 978-264-4200 ext. 139 (during Museum hours), email us at membership@discoveryacton.org, or come in and visit! We will make the change in your digital membership, or if you have not yet switched to a digital membership,  send you a new card for a $5 fee.

Please note that you and your secondary members can download the digital membership card onto only 3 different devices. If you download the digital membership card more than 3 times you will be given an error message. If you need to download it an additional time please call the membership manager at 978-264-4200 ext. 135 or email at membership@discoveryacton.org.  Any changes to existing members results in a $10 fee. Removing or adding a 2nd or 3rd name is free of charge

To add/change any membership information please contact us by calling 978-264-4200 ext. 139 (during Museum hours), email us at membership@discoveryacton.org, or come in and let us know at the front desk when you visit. 

Anyone using a hard copy membership card must show a government issued photo ID along with their membership card when checking into the Museum. The name on the membership card and the name on the ID should match. A wide range of government issued photo IDs will be accepted, including but not limited to a driver's license, passport, state issued ID, voter registration card, permanent resident card, and military identification card.

If you, or your childcare provider, do not have a government issued photo ID, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org to make alternative arrangements.

If your family has unique needs, please contact the Membership Office for additional assistance.

If you sign up for our digital membership card you will not be asked to present a photo ID. It is easy to download on any smart phone. It will give you access to Discovery Museum information, as well as access to membership information and benefits.

Your membership renewal payment and our mailings sometimes cross in the mail or online. We are grateful for your continuing support and sorry for any inconvenience that may result from this overlap. If you renewed your membership more than 3-4 weeks ago and still have not received your updated membership cards or an email with instructions to download your digital membership card, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org.

Our standard donation to nonprofit fundraisers is four free admission passes. Please view our criteria and complete the Auction Donation Request Form if your organization meets our requirements. You can also find a link to the request form in the footer of our website.

You can reach the Membership Office at 978-264-4200 ext. 135, or via email to membership@discoveryacton.org.

Your membership expires one year from the last day of the month in which it was purchased. For example if you purchase your membership on October 4th, 2018, your membership will expire on October 31st, 2019. 

Yes! Save the email response you received when you purchased admission tickets online, and call the Membership Manager at 978-264-4200 ext. 135 to process your membership purchase with the applied discount.