If you have misplaced your membership card you may purchase a new one for a $5 fee. Please contact us by calling 978-264-4200 ext. 126 (during museum hours), email us at membership@discoverymuseums.org, or come in and visit to replace your lost card. 

Print-outs of e-mail confirmations are not necessary. If you purchased a membership online you are in our system and our staff can easily look you up using a photo ID.

We strive to mail out all permanent membership cards within two weeks. While you are waiting you may use your yellow temporary card or we can look you up using a photo ID at the front desk. If you do not receive your membership card please contact the Membership Manager via email at membership@discoverymuseums.org or phone at 978-264-4200 ext. 135. 

Membership cards are not transferable. Cards can only be used by the adults listed on your card. If you'd like to help someone else visit the museum, consider buying him or her a gift membership. You can also point them to our Ways to Save page.

All additional guests must pay full price, our membership does not offer a guest discount.

No, memberships are not transferable, nor are they refundable.

Yes, if someone will be using your membership to escort your children to the museum, it is important that their name be added to your membership. To add/change a named member please contact us by calling 978-264-4200 ext. 126 (during museum hours), email us at membership@discoverymuseums.org, or come in and visit! We will make the change and send you a new card.

Yes, to add/change a named member please contact us by calling 978-264-4200 ext. 126 (during museum hours), email us at membership@discoverymuseums.org, or come in and visit! We will send you a new card.

To add/change any membership information please contact us by calling 978-264-4200 ext. 126 (during museum hours), email us at membership@discoverymuseums.org, or come in and let us know at the front desk when you visit! 

Anyone using a museum membership card is expected to show a government issued photo ID along with their membership card when checking into the museum. The names on the membership card and the name on the ID should match. A wide range of government issued photo IDs will be accepted, including but not limited to a driver's license, passport, state issued ID, voter registration card, permanent resident card, and military identification card.

If you, or your childcare provider, do not have a government issued photo ID, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoverymuseums.org to make alternative arrangements.

If your family has unique needs, please contact the Membership Office for additional assistance.

Your membership renewal payment and our mailings sometimes cross in the mail or online. We are grateful for your continuing support and sorry for any inconvenience that may result from this overlap. If you renewed your membership more than 3-4 weeks ago and still have not received your updated membership cards, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoverymuseums.org.

We typically donate four free admission passes to qualified nonprofit organizations for their fundraisers. Please view our criteria and complete the Auction Donation Request Form if your organization meets our requirements. You can also find a link to the request form in the footer of our website.

You can reach the Membership Office at 978-264-4200 ext. 135, or via email to membership@discoverymuseums.org.

Your membership expires one year from the last day of the month in which it was purchased. For example if you purchase your membership on October 4th, 2017 your membership will expire on October 31st, 2018. 

YES! We will extend all memberships purchased or renewed between January 2017 and June 2017 by 6 months. We are providing this accommodation to our loyal members during this period of construction. All memberships pruchased or renewed in June will expire at the end of December 2018. So, if for example your membership is up for renewal this coming October and you renew by June 30th, your membership will expire in December 2018 rather than October 2018, so you will receive an extra two months on your membership for free. Each primary member will automatically receive a new card, reflecting your extension, by the end of July 2017.