If you have misplaced your membership card you may purchase a new one for a $5 fee. Please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit to have your lost card replaced. Please know that you can still visit the museum; our staff can easily look you up using a photo ID.

Print-outs of e-mail confirmations are not necessary. If you purchased a membership online you are in our system, and our staff can easily look you up using a photo ID.

We strive to mail out all permanent hard copy membership cards within two to three weeks. While you are waiting you may use a photo ID at the front desk. If you do not receive your membership card, please contact the Membership Manager via email at membership@discoveryacton.org or phone at 978-264-4200 ext. 135. 

If you purchased your membership online you will have access within 4 hours of the transaction. If you purchased at the front desk or over the phone you will need to wait about 1 to 2 weeks for us to enter your information into the system. You will receive an email when your information has been entered and you can access your digital membership card. In the meantime you can always visit using a picture id.

1)    Download the free eMembership Card app available for iOS and Android, from the App Store and Google Play. 

2)    If asked, make sure to accept notifications from the app, since this is how cards are pushed to your phone.

4)    Click "Find My Membership Cards".

5)    Enter your last name and the phone number used when purchasing.

6)    Click "Show My Membership Cards." The cards will remain within the digital folder for the duration of your membership.

7)    Start using your digital card to check in at our Admissions Desk!

8) Simply share the above steps with the spouse or caregiver named on your membership. This will give them access to their membership card.

Please allow up to 4 hours for eMembership card app to update with your membership information.

Having trouble with the app? Please call at 978-264-4200 ext 135 or email membership@discoveryacton.org

Members can still show a photo ID at the Admissions Desk to receive entry.

Printed membership cards are available by request only. If you receive a printed membership card you will be ineligible for the digital membership card. 

3 downloads of the digital card allowed, $10 for anything extra.

If you would prefer to use a hard copy card you will have no access to the e-membership card and will still need to show picture id at the front desk.  

You can easily show picture ID and we can look you up in our online system. 

Membership cards are not transferable. Cards can only be used by the adults listed on your card; you can have up to three named adults on your card who will bring your children to the museum. If you'd like to help someone else visit the museum, consider buying him or her a gift membership. You can also point them to our Ways to Save page.

All additional guests must pay full price; our membership does not offer a guest discount. 

No, memberships are not transferable, nor are they refundable.

Yes, though if someone will be using your membership to escort your children to the museum, it is important that their name be added to your membership. Up to three adult names can be listed on your card. To add/change a named member please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit! We will make the change and send you a new card.

Yes, to add/change a named member (you can have up to three adults listed on your card) please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit!  Please note that we can only allow 3 downloads of the digital card. Any changes to existing members results in a $10 fee. Removing or adding a 2nd or 3rd name is free of charge. 

To add/change any membership information please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and let us know at the front desk when you visit! 

Anyone using a museum membership card is expected to show a government issued photo ID along with their membership card when checking into the museum. The name on the membership card and the name on the ID should match. A wide range of government issued photo IDs will be accepted, including but not limited to a driver's license, passport, state issued ID, voter registration card, permanent resident card, and military identification card.

If you, or your childcare provider, do not have a government issued photo ID, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org to make alternative arrangements.

If your family has unique needs, please contact the Membership Office for additional assistance.

Your membership renewal payment and our mailings sometimes cross in the mail or online. We are grateful for your continuing support and sorry for any inconvenience that may result from this overlap. If you renewed your membership more than 3-4 weeks ago and still have not received your updated membership cards, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org.

We typically donate four free admission passes to qualified nonprofit organizations for their fundraisers. Please view our criteria and complete the Auction Donation Request Form if your organization meets our requirements. You can also find a link to the request form in the footer of our website.

You can reach the Membership Office at 978-264-4200 ext. 135, or via email to membership@discoveryacton.org.