If you have misplaced your membership card you may purchase a new one for a $5 fee. Please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit to have your lost card replaced. Please know that you can still visit the museum, our staff can easily look you up using a photo ID..

Print-outs of e-mail confirmations are not necessary. If you purchased a membership online you are in our system and our staff can easily look you up using a photo ID.

We strive to mail out all permanent membership cards within two to three weeks. While you are waiting you may use your yellow temporary card or we can look you up using a photo ID at the front desk. If you do not receive your membership card please contact the Membership Manager via email at membership@discoveryacton.org or phone at 978-264-4200 ext. 135. 

Membership cards are not transferable. Cards can only be used by the adults listed on your card; you can have up to three named adults on your card who will bring your children to the museum. If you'd like to help someone else visit the museum, consider buying him or her a gift membership. You can also point them to our Ways to Save page.

All additional guests must pay full price; our membership does not offer a guest discount. 

No, memberships are not transferable, nor are they refundable.

Yes, though if someone will be using your membership to escort your children to the museum, it is important that their name be added to your membership. Up to three adult names can be listed on your card. To add/change a named member please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit! We will make the change and send you a new card.

Yes, to add/change a named member (you can have up to three adults listed on your card) please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and visit! We will send you a new card.

To add/change any membership information please contact us by calling 978-264-4200 ext. 139 (during museum hours), email us at membership@discoveryacton.org, or come in and let us know at the front desk when you visit! 

Anyone using a museum membership card is expected to show a government issued photo ID along with their membership card when checking into the museum. The name on the membership card and the name on the ID should match. A wide range of government issued photo IDs will be accepted, including but not limited to a driver's license, passport, state issued ID, voter registration card, permanent resident card, and military identification card.

If you, or your childcare provider, do not have a government issued photo ID, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org to make alternative arrangements.

If your family has unique needs, please contact the Membership Office for additional assistance.

Your membership renewal payment and our mailings sometimes cross in the mail or online. We are grateful for your continuing support and sorry for any inconvenience that may result from this overlap. If you renewed your membership more than 3-4 weeks ago and still have not received your updated membership cards, please contact the Membership Office by calling 978-264-4200 ext. 135 or email us at membership@discoveryacton.org.

We typically donate four free admission passes to qualified nonprofit organizations for their fundraisers. Please view our criteria and complete the Auction Donation Request Form if your organization meets our requirements. You can also find a link to the request form in the footer of our website.

You can reach the Membership Office at 978-264-4200 ext. 135, or via email to membership@discoveryacton.org.